Shipping policy
1. Order Processing
- Orders are processed within 1–2 business days after confirmation
- Orders placed on weekends or holidays will be processed on the next working day
2. Shipping Coverage
- We ship across Pan India
- For bulk or institutional orders, shipping may be arranged separately
3. Delivery Time
- Standard delivery time: 3–7 business days
- Delivery timelines may vary depending on location and courier availability
4. Shipping Charges
- Shipping charges are calculated at checkout based on order value and location
- Free shipping may be offered on selected orders or promotions
5. Order Tracking
- Once your order is shipped, a tracking ID/link will be shared via SMS/Email/WhatsApp
- You can track your order in real-time through the courier partner’s website
6. Delays & Exceptions
- Delivery delays may occur due to:
- Remote locations
- Weather conditions
- Courier partner issues
- Medilytic is not liable for delays beyond our control
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, notify us within 48 hours of delivery
- Share photos/videos for verification
- We will arrange a replacement or resolution accordingly
8. Incorrect Address
- Please ensure the shipping address is accurate
- We are not responsible for delivery issues due to incorrect or incomplete address